Terms of Service

1. Acceptable Use

You agree to use LeadPilot responsibly and in compliance with all applicable laws. Specifically:

• B2B only — LeadPilot is designed exclusively for business-to-business outreach. You must not use it to contact individual consumers.
• No spam — You must send relevant, personalized messages. Mass, untargeted, or deceptive emails are prohibited.
• Respect unsubscribes — You must honor all unsubscribe requests promptly. LeadPilot automatically processes unsubscribe requests, and you must not circumvent this.
• No illegal content — You must not send emails containing illegal, fraudulent, or harmful content.
• Accurate sender information — All emails must include accurate sender identification and a valid physical mailing address.

2. Cold Email Compliance

As a cold email platform, we require strict adherence to email regulations:

• CAN-SPAM Act — All emails must comply with the CAN-SPAM Act, including clear identification of the message as an advertisement, a valid physical postal address, and a clear opt-out mechanism.
• GDPR — When contacting prospects in the European Economic Area, you must have a legitimate interest basis for processing. You must respond to data subject access requests and deletion requests within the required timeframes.
• CASL — When contacting Canadian businesses, you must comply with Canada's Anti-Spam Legislation.
• List verification — You must not upload purchased email lists without verifying that the contacts are valid B2B contacts who have not opted out of commercial communications.
• Volume limits — You must respect the sending limits of your plan tier. Attempting to circumvent rate limits will result in account suspension.

Violation of these rules may result in immediate account suspension or termination.

3. Account Responsibilities

• You are responsible for maintaining the security of your account credentials.
• You must provide accurate account information and keep it up to date.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately if you suspect unauthorized access to your account.
• You must be at least 18 years old to use LeadPilot.

4. Payment Terms

• Subscription plans — Paid plans are billed monthly through Stripe. Prices are as listed on our pricing page at the time of purchase.
• Auto-renewal — Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
• Cancellation — You can cancel your subscription at any time. Access continues until the end of your current billing period.
• Refunds — We do not offer refunds for partial billing periods. If you cancel mid-cycle, you retain access until the period ends.
• Price changes — We may adjust pricing with 30 days notice. Existing subscriptions are honored at their current rate until the next renewal.
• Domain purchases — Managed domains purchased through LeadPilot are non-refundable and subject to the registrar's terms.
• Prospect credits — Each plan includes a stated number of prospect credits per billing cycle. Credits represent the number of prospects you can source and add to your pipeline. The actual number of prospects contacted within a given billing period depends on factors including domain warmup status, mailbox capacity, sending limits, and conversation volume. We do not guarantee that all credited prospects will be contacted within any specific timeframe.
• Domain warmup — New sending domains undergo an automated warmup period of approximately 28 days during which daily sending volume is gradually increased to protect deliverability. You acknowledge that outreach volume will be limited during this warmup period and that this is a necessary industry-standard practice to protect your sender reputation. Warmup schedules are managed automatically by the platform.

5. AI-Generated Content

LeadPilot uses artificial intelligence to generate email drafts, analyze replies, and suggest outreach strategies. By using LeadPilot, you acknowledge and agree:

• AI limitations — AI-generated content may contain errors, inaccuracies, or statements that do not accurately represent your product, service, or business. AI models can produce plausible-sounding but incorrect or misleading information.
• No guarantees of accuracy — LeadPilot does not warrant, guarantee, or represent that any AI-generated content is accurate, truthful, complete, or free from errors. We do not verify the factual accuracy of AI-generated email drafts.
• Your responsibility to review — You are solely and entirely responsible for reviewing, editing, and approving all AI-generated email content before it is sent. Sending an email through LeadPilot constitutes your approval of its content.
• No liability for AI content — LeadPilot bears no liability whatsoever for claims, statements, representations, promises, or guarantees made in AI-generated emails, whether or not you reviewed them before sending. This includes, without limitation, false claims about your product, inaccurate statistics, fabricated endorsements, or misleading promises.
• Automated sending — If you enable automated sending features (e.g., follow-up sequences, reply handling), you accept full responsibility for all emails sent automatically on your behalf. You should periodically review automated messages to ensure accuracy.

6. Data Ownership

• Your data — You own all data you provide to LeadPilot, including prospect lists, email content, and business information.
• Data processing — We process your data solely to provide the service. We do not sell your data to third parties.
• AI-generated content — Email drafts and other content generated by our AI are created on your behalf. You own the content once sent, and you bear full responsibility for it.
• Data portability — You can export all your data at any time in JSON format from your Account settings.
• Data deletion — Upon account deletion, all your data is permanently removed from our active systems.

7. Limitation of Liability & Disclaimer of Warranties

To the maximum extent permitted by applicable law:

• LeadPilot is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
• We do not warrant that AI-generated content will be accurate, complete, reliable, current, or error-free.
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, business, goodwill, or reputation, regardless of the theory of liability.
• Our total aggregate liability arising out of or relating to these Terms or the use of LeadPilot shall not exceed the amounts you paid to LeadPilot in the 12 months preceding the claim.
• We are not responsible for the deliverability of emails, the accuracy of prospect data provided by third-party sources, or the results of any outreach campaign.
• You are solely responsible for the content of all emails sent through our platform — whether AI-generated, manually composed, or a combination — and any legal, business, or reputational consequences of that outreach.

8. Indemnification

You agree to indemnify, defend, and hold harmless LeadPilot, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the service; (b) any emails sent through your account, including AI-generated content; (c) any violation of these Terms; (d) any claim that content sent through your account infringes or violates the rights of any third party; or (e) any false, misleading, or inaccurate claims made in emails sent through your account, regardless of whether the content was generated by AI.

9. Termination

• You can delete your account at any time from the Account settings page.
• We may suspend or terminate your account if you violate these Terms, particularly the acceptable use and cold email compliance sections.
• We may terminate accounts that have been inactive for more than 12 months.
• Upon termination, your data will be deleted in accordance with our Privacy Policy.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware.

11. Modifications

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notification at least 14 days before they take effect. Continued use of LeadPilot after the changes take effect constitutes acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us at:

legal@leadpilot.ai